Lunch and Learn

What is a Lunch and Learn?
It is 2 – 3 hour, interactive, learning-filled professional development workshop on a single topic, delivered on-site at your organization, to groups ranging from 5 up to 50.

Who is the Target Audience for a Lunch and Learn Program?
Most topics are intended for supervisors, managers and leaders. However, several of the programs are very appropriate for individual contributors and those with key non-supervisory roles.

What are the Benefits and Advantages of Lunch and Learn Programs
In today’s overloaded work world, it can be difficult to get managers and staff away for even half a day, much less one or two day seminars. Further, budgets are tight and achieving a great return on your investment (ROI) in training is even more important than ever. Hence the Lunch and Learn format is highly effective because:

-They are short impactful programs, designed to minimize time away from work

-They focus on a single subject, with emphasis on skill development and practical tools

-Sessions can be held for 5 up to 50 participants, different departments and groups can be combined to break down organizational “silos”

-Best-practices are shared, and inter-group cooperation and consistency are improved

-The programs are conveniently held on your site over the lunch period

-The short format lends itself to a monthly or quarterly series, maintaining the learning momentum, encouraging new habits, and ensuring skills stay sharp

What topics are covered in a Lunch and Learn?
The 19 Lunch and Learn topics listed below can all be delivered in 2 – 3 hour sessions. All programs are interactive, multi-media, and an effective combination of brief theory/concepts, followed by an emphasis on practical tools and workplace application.

Who is the Lunch and Learn Program Facilitator?
Dr. Seth R. Silver is an Organizational Consultant specializing in leadership and team development, coaching, and helping organizations create positive work relationships and high impact performance.

Seth is also a graduate level professor of Human Resource Development at St. John Fisher College in Rochester, New York.

1.The 4 E’s of Leadership. This session provides practical ideas/concepts on: 1) Being an Example to one’s staff; 2) Encouraging others; 3) Engaging others; and 4) Evaluation. The session is fast-paced, informative, interactive, multi-media, and a good balance of ideas, research, practice, sharing and reflection.

2.Making Meetings Magnificent. This session covers practical recommendations for improving the structure and facilitation of meetings so as to ensure full participation and effective achievement of desired outcomes. The program engages different learning styles, and includes ‘skill practice’.

3.High Impact Coaching Through ‘GROW’. This session reviews an easy to apply approach to performance coaching using the four-step model “GROW” (Goals, Reality, Options, Wrap-Up). Skill practice in sub-groups is also included.

4.Employee Engagement. What it is; what it is not; and how to create it. This session briefly examines where the concept – now the fad in many organizations – of “Employee Engagement” came from, and what it really means. Practical ways to measure it and foster it are then reviewed.

5.Staying Rational in an Irrational World. This session includes ideas from such best selling authors as Stephen Covey, Dr. Phil, Wayne Dyer and Martin Seligman. The theme is on managing one’s emotions; staying positive; appreciation for the good; the career/life importance of a good attitude; setting goals; and being clear about life/work priorities.

6.Exceptional Customer Service. Borrowing ideas from Wegmans, this session looks at the difference between “good” and “exceptional” customer service. Ideas, stories and best practices are shared; and commitments or “promises” to one’s “customers” are developed.

7.Developing a Workplace Covenanttm. Workplace relationships are the key to success. In particular, the manager-team relationship is vital to group effectiveness and morale. The Workplace Covenant is a process to develop and maintain respectful, trustworthy, aligned and partnership-oriented relationships. This session outlines the need, the process, and then guides participants to develop a Workplace Covenanttm for their own group.

8. Empowerment: A Way to Engage, Energize and Excite Your Team This three hour session explores the workplace dynamic known as “empowerment”.  It begins with a reflection on participants’ own experience with a “best boss” and how this related to being ‘empowered’ at work.  Brief research is then shared to define the concept, its measureable components, the effects of empowerment as shown through various empirical studies, and the strategies firms have used to increase employees’ feelings of empowerment.

9.Love & Profit: The Art of Caring Leadership. This is a 26 minute video by the same name, by author and consultant James Autry. It is a wonderful and always very well received look at leadership, in particular, the need for Honesty, Trust, Special Treatment and Courage. In this session, the video would be shown, followed by sub-group dialogue and personal action planning.

10.The Difference Management and Leadership. This session presents ideas from Harvard’s John Kotter distinguishing between the behaviors associated with “management” and those associated with “leadership”. The theme is that both sets of behaviors are important, but that they are different, have different objectives and applications, and that both can be done by anyone with supervisory responsibility.

11.Myers-Briggs – Finding Your Personality Style. This session would provide each participant with the Personal Style Inventory (PSI, a short self-scored version of Myers-Briggs). In the session, they would learn their Myers-Briggs style (e.g. ESTJ), the meaning of this, and have a chance to share and action plan with colleagues. The benefits and limitations of knowing your style would be covered, as well as suggestions on how to leverage the “diversity” of style in your work-group. (Note: This session would have an additional cost of $8 per participant to cover the expense of the copyrighted inventory)

12. Creating High Performance Teamwork This half-day session begins with a short reflection on participants’ experiences of their “worst team” and “best team”.  Participants next take part in a fun teamwork simulation where small, mixed ‘teams’ compete on a management planning task and the correct answers are provided at the end.

13.Crucial Conversations and Dealing with Conflict in the Workplace. Key points from the best selling book by the same name will be shared, followed by recommendations on how to approach difficult subjects, remain assertive, advocate for you and your interests, and reach agreement without damaging relationships.

14.Performance Assessment and Development. This session provides tips and ideas on how to prepare for, and conduct, a motivating and meaningful “performance appraisal” conversation. A short 18 minute video will be included, followed by dialogue, sub-group discussion, and practical suggestions.

15.The Soul at Work: Discovering the Meaning of What You Do. This session is a somewhat more reflective and ‘deep’ look at what each person finds meaningful in their lives, and how some of this can be enacted at work. Without reference to any particular religion, views on the purpose of life will be shared in sub-groups, “appreciation lists” will be created, life goals and personal values will be reflected on, and work as a way to make a contribution to the world and feel connected to others will be discussed.

154 Commonwealth Road
Rochester, New York 14618

16.Effective Presentation Skills. This session includes ideas and tips on making powerful, attention-grabbing, and effective presentations. A short (20 minute) video is followed by brief concepts, and then ‘real-time’ skill practice in small groups, where everyone can make a short presentation and receive constructive feedback.

17.Ethics at Work. This session delves into the more subtle aspects of ethics. Everyone knows stealing, lying and bullying are wrong. But what about withholding information, skewing facts, not keeping promises, misuse of privileged data, or choosing between two competing ‘rights’? Following a short video (20 min.), sub-group discussion is held to explore ethical issues at work, at home, and in the community. Participants take away a heightened appreciation of the ethical dimensions in everyday interactions, and the importance of modeling the right behaviors, at all times, in all places.

18.Change is inevitable; Progress is a Choice This inter-active two-hour session includes: A brief overview of change and how the pace and scope have increased dramatically over the past twenty years, even in industries known to ‘change slowly’.

19. Dealing with Incivility and Negativity in the Academic Workplace This three hour program explores the phenomenon of incivility, negativity and bullying in the academic workplace. It begins with the obvious, but important, conversation on what the school’s goals are with respect to the workplace and how everyone should be (or not be) treated.